Refund Policy
120-Day Growth Guarantee
We make returns simple. If you’re not happy for any reason, you have 120 days after receiving your order to send it back—even if you’ve already used the product.
Your purchase is 100% risk-free.
To begin your return, email us at support@alphainfuse.com. We’ll send step-by-step instructions and the correct return address.
Note: Returns without prior approval will not be accepted.
Questions? We’re here to help—just reach out to support@alphainfuse.com
Delivered But Not Received
If your order is marked as delivered but you haven’t received it, don’t worry—we’re happy to offer a one-time free replacement.
Here’s what to do:
- Check your mailbox, front porch, safe delivery spots, and ask neighbors.
- Wait 48 hours—sometimes carriers mark packages as delivered early, and they show up shortly after.
- Still missing? Email us at support@alphainfuse.com with your order number and confirmed shipping address.
Refunds
Once your return is received and inspected, we’ll send you a confirmation email. Approved refunds will be processed back to your original payment method within 5–10 business days.
Ordered the Wrong Item
If you ordered the wrong item, contact us within 24 hours of placing your order at support@alphainfuse.com. After this window, the order may already be processed for shipping.
Incorrect Address & Delivered Package
It’s the customer’s responsibility to provide a correct shipping address at checkout. If a package is delivered to an incorrect address provided by the customer, we cannot offer a refund or replacement.
If you notice a typo right after ordering, email us within 24 hours and we’ll do our best to update it before shipping.